Table Of Contents
Returns will be accepted for up to 30 days. Our greedy doorman told us that in order to make sure our doors stay open at this time refunds can only be issued in the form of store credit, unless otherwise stated.
Item must be in new condition with all original tags, even if you wore it for just one night. No alcohol or puke stains!!
If an item goes on sale within 12 days of the order ship date refunds will be issues at the presale rate. If it has been more than 12 days you will be refunded at the sale price.
To initiate a return please send an email to support@turnupgear.com with "RETURN" in the subject line and a copy of your receipt and order number in the body. We will then send you a prepaid return shipping label. If you can not locate your receipt please call (720)60-TURNT (8-8768) and we will try to locate it for you. If we are unable to locate it, unfortunately we can not issue you a return =( Returns will not be accepted unless you receive a prepaid return shipping label from us. We love our threads…. but not that much.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. In the mean time, keep partying!
Depending on where you live, the time it may take for your returned product to reach us, may vary.
Exchanges
We may replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@turnupgear.com with "EXCHANGE" in the subject line (be sure to include a basic explanation) or call (720)60-TURNT (8-8768)
SHIPPING FAQ
When should I expect my turn up gear?
That really depends on when you ordered it. We try to get everything out the same day, however we have no control over the shipping companies so we traditionally say all packages go out within 24 hours of ordering. If you ordered something and selected one day shipping expect it will take at least 48 hours for you to receive it.
Can I get it faster?
That’s really up to you and the shipping method you choose .If you want it the fastest choose Fed-ex Priority overnight and make sure you order by 6pm of that day (the last Fed-ex pick up is at 7 pm hint hint). At Turn up we always recommend packages get shipped via Fed-ex. Although they are not the cheapest they are the most reliable out of the shipping options given, both with delivery time and tracking. In the past USPS hasn’t always been the most on top of their shit. If the gear you bought is for a special or time sensitive event let us know in the notes section when placing your order and we’ll try our best to make it happen for you. If you live close enough we may just bring it to you ourselves.
Where are you located?
We are located in Flushing Queens, NY. If you live close, great!! You’ll get your package faster. If not, sucks for you =p
What are my shipping options?
You can choose from two companies; Fed-ex (the most reliable) and the USPS (the cheapest). Whatever options they have available for your address are your choices. We do our part and make sure they get the package within 24 hours. Personally we recommend Fed-ex, although they charge more they are a lot faster and more reliable CHOOSE WISELY
How much do you charge for shipping?
We do not charge anything for shipping except the actual cost to ship the package. Our website plugs directly into the shipping companies and what ever price you are given is the same price we are charged. Any shipping discounts we receive are passed down directly to you. We do not need to make money on shipping. We are here to help, we only ask you to help keep the lights on and the party going.
Where is my order?
You will receive an email with the tracking number and link to the shipping service for your convenience. If you aren't sure or lost the email send us a line via email .support@turnupgear.com ,call (720)60-TURNT (88768), or party with us on live chat. Please have your order number ready if possible.
What if my package gets lost?
Every shipment is issued a tracking number which is sent directly to you as soon as we receive it. If you do not receive your package let us know by either contacting support@turnupgear.com with the subject “lost” or by calling (720)60-TURNT (88768) and we’ll look into it for you. We’ll even try to get you a new order free of charge.
What about returns or damages?
Our return and exchange policy is located here to be read at any time
Security:
Your data is stored through a 3rd party shopping cart's data storage, databases and the general application. They store your data on a secure server behind a firewall. Everything is PCI Compliant. We take every possible precaution to make sure your information remains secure. Your information is never shared with anyone outside of the company and you will never receive unsolicited marketing material from us. Your information will never be sold to anyone else. If you choose to share an incriminating story with us your identity will also be kept confidential. Your privacy is our top priority.
Payment:
You can pay with 2 ways at Turn Up; credit card (Visa, American Express, Discover, and MasterCard), and PayPal. The price is the same regardless of the way you pay. It is really up to your preference.
If you choose a direct payment gateway (credit card) to complete your purchase, then our shopping cart stores your credit card data. We do not even see it!!! It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We will have a record of your order and information you have provided in terms of address and contact but we never store a copy of your payment information.
If you use PayPal the only thing we need from you is your PayPal email. You log in on your own through PayPal’s website and server.
GOBBLIN’ SALES INC. (referred to as “Company,” “us” or “we’), provides the Turn up brand, Turnupgear.com and livetheturnup.com websites (the “Site or” Sites”) subject to your compliance with the following Terms and Conditions (“Terms”), as well as any other written agreement(s) between us and you.
BY USING THIS SITE AND OFFERINGS ON THIS SITE, YOU AGREE TO BE BOUND TO THESE TERMS. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, PLEASE EXIT THE SITE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THIS SITE, PRODUCTS, PROMOTIONS, OFFERING AND OFFERINGS AVAILABLE ON THIS SITE, OR THESE TERMS IS TO CEASE USING THE SITE AND/OR THOSE PARTICULAR PRODUCTS, PROMOTIONS, OFFERING OR OFFERINGS. THESE TERMS ARE EFFCTIVE ONCE YOU CLICK THE “Have read and consent to all terms and conditions” BUTTON above. We reserve the right to change these Terms from time to time with or without notice to you. You acknowledge and agree that it is your responsibility to periodically review this Site and these Terms. Your continued use of this site and offerings after such modifications will constitute acknowledgment and acceptance of the modified Terms.
- PROPRIETARY INFORMATION
The material and content accessible from this site and any other site owned, operated, licensed, or controlled by the Company (the “Content”) is the proprietary information of the Company or the party that provided the Content to the Company, and the Company or the party that provided the Content to the Company retains all right, title, and interest, in the Content. Accordingly, the Content may be copied, distributed, republished, uploaded, posted, or transmitted in the way without the prior written consent of the Company.
- SITE CONDUCT
Your use of the Site is subject to all applicable laws and regulations, and you are solely responsible for any comments or posts you have on the Site. YOU MUST BE 18 YEARS OF AGE OR OLDER TO REGISTER WITH OR USE THIS SITE. By posting information on the Site, or by otherwise using any communication service, message board, newsgroup, or other interactive service available on the Websites, you agree that you will not post comments, messages, links, code or other information that:
- are unlawful, threatening, abusive, harassing, defamatory, deceptive, fraudulent, tortious, invasive of another’s privacy, or includes graphic description of sexual or violent content;
- Victimize, harass, degrade, or intimidate an individual or group of individuals on the basis of their religion, gender, sexual orientation, race, ethnicity, age, or disability;
- Infringe on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party;
- Consist of unsolicited advertising, junk or bulk email (also known as “spam”), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;
- Contain any form of malicious code, files or programs that are designed or intended to disrupt, damage, or limit the functionality of any software, hardware, or telecommunication equipment or otherwise causes damage, or allows you to obtain unauthorized access to any data or other information of any third party;
- Breach the security of, compromises or otherwise allows access to secured, protected, or inaccessible areas of this Site, or attempts to gain access to other network or server via your account on this Site;
- PRIVACY POLICY
Your privacy is very important to the Company. Users of this Site should refer to our Privacy Policy information about how the Company collects and uses information. By accepting this Agreement you expressly consent to the Company’s disclosure and use of your personal information as described in the Privacy Policy, which is incorporated herein by reference. You can view our full privacy policy at the bottom of the page or by clicking the link above
- HYPER-LINKS
This Site may be hyper-linked to other sites which are not maintained by, or related to the Company. Hyperlinks to such sites are not sponsored by or affiliated with this site or the Company. The Company is not responsible for the content of those sites. Hyper-links are to be accessed at the user’s own risk and the Company makes no representations or warranties about the content of those hyperlinks. Further, the inclusion of any hyper-links to the third party site does not necessarily imply endorsement by the Company of that site.
- LIMITATION ON LIABLITY
GOBBLIN’ SALES INC., ITS SUBSSIDIARIES AFFILIATES, LICENSORS, SERVICE PROVIDERS, CONTENT PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS WILL NOT BE LIABLE FOR ANY INCIDENTAL, DIRECT, INDIRECT, PUNITIVE, ACTUAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR OTHR DAMAGES, INCLUDING LOSS OF REVENUE OR INCOME, PAIN AND SUFFERING, EMOTIONAL DISTRESS, OR SIMILAR DAMAGES, EVEN IF GOBBLIN’ SALES INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL THE COLLECTIVE LIABILITY OF GOBBLIN’ SALES INC. AND ITS SUBSIDIARIES, AFFILIATES, LICENSORS, SERVICE PROVIDERS, CONTENT PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS TO ANY PARTY (REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED THE GREATER AMOUNT OF $100 OR THE AMOUNT YOU HAVE PAID TO GOBBLIN’ SALES INC. FOR THE APPLICABLE CONTENT OR SERVICE OUT OF WHICH LIABLITY AROSE.
- INDEMNITY
You will indemnify and hold GOBBLIN’ SALES INC., its subsidiaries, affiliates, licensors, content providers, service providers, employees, agents, officers, directors, and contractors (the “Indemnified Parties”) harmless from any breach of these Terms of User by you. You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorized uses, and you agree to identify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information accessed from this site.
8. SECURITY
Any passwords used for this site are for individual use only. You will be responsible for the security of your password (if any). The Company will be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that the Company considers insecure, the Company will be entitled to require the password to be changed and/or terminate your account.
You are prohibited from using any services or facilities provided in connection with this site to compromise security or tamper with system resources and/or accounts. The use of distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools, or network probing tools) is strictly prohibited. If you become involved in any violation of system security, the Company reserves the right to release your details to system administrators at other sites in order to assist them in resolving security incidents. The Company reserves the right to investigate the suspected violations of these Terms of Use.
The Company reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity of anyone posting any email messages, or publishing or otherwise making available any materials that are believed to violate these Terms of Use. BY ACCEPTING THIS AGREEMENT YOU WAIVE AND HOLD HARMLESS GOBBLIN’ SALES INC FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY GOBBLIN SALES INC. DURING OR AS THE RESULT OF ITS INVESTIGATIONS BY EITHER GOBLIN’ SALES INC. OR LAW ENFORCEMENT AGENCIES.
9. TERMINATION OF USE
You agree that we may, at our sole discretion, terminate and suspend your access to all or part of the Site with or without notice and for any reason, including, without limitations, breach of these Terms. Any suspected fraudulent, abusive or illegal activity may be grounds for barring your access to this Site, and reporting you to the proper authorities, if necessary.
10. MISCELLANEOUS
These terms of use will be governed and interpreted pursuant to the laws of New York, United States of America, not withstanding any principles of conflicts of law. You specifically consent to personal jurisdiction in New York in connection with any dispute between you and the Company arising out of these Terms of Use or pertaining to the subject matter of hereof. The parties of these Terms of Use each agree that the exclusive venue for any dispute between the parties arising out of these Terms of Use or pertaining to the subject matter of these Terms of Use will be in the state and federal courts in New York, New York.
Gobblin’ Sales Inc., Turn Up, Livetheturnup.com and Turnupgear.com (the “Company”) is committed to protecting the privacy of our customers’ personal information. This statement applies with respect to the information that we collect from the Company Website, located at Turnupgear.com as well as the Company’s promotional website located at Livetheturnup.com. Amendments to this statement will be posted at this URL and will be effective when posted. By visiting Livetheturnup.com and Turnupgear.com, you accept that your visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Use. Your continued use of this site following the posting of any amendment, modification or change shall constitute your acceptance thereof.
1. INFORMATION COLLECTED
We collect non-personally identifiable information about you in a number of ways, including tracking your activity through your IP address, computer settings or your most recently visited URL. We may also ask you to provide certain non-personal identifiable information about yourself, such as your age, household income, buying preferences, etc. We do not collect any personal identifiable information about you unless you voluntarily submit such information to us, by, for example but not limited to, filling out a survey or registration form. The types of information that may be requested include but not limited to your name, address, email address, telephone number, and date of birth.
2. USE OF INFORMATION
In general, we will only use the information you provide to us for the purpose for which such information was provided. We may also use this information to deliver to you information and promotional offers from our company and promotional material from some of our partners, trend analysis, pattern detection, and site administration. Your information may also be used to contact you when necessary and may be shared with other companies that may want to contact you with offers consistent your stated preferences.. Users may opt-out of receiving future mailings from Company and other entities by following the instructions set forth in the opt-out section below.
Non-personal demographic and profile data is used to tailor to your experience at our site, showing you content we think you might be interested in. This information may also be shared with advertisers on an aggregate non-personal basis.
3. USE OF IP ADDRESSES
We use your IP address to help diagnose problems with our server and to administer our Website.
4. USE OF COOKIES
When you view our Web site we might store some information on your computer. This information will be in the form of a “cookie” or similar file. Cookies are small pieces of information stored on your hard drive, not on our site. Cookies do not spy on you or otherwise invade your privacy, and they cannot invade your hard drive and steal information. Rather, they help you navigate a website as easily as possible. We use cookies to deliver content specific to your interests and to prevent you from reentering all your registration data at your connection. Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows us to store information about your session (referrer, landing page, etc).
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
5. SECURITY
Our site has industry standard security measures in place to protect the loss, misuse and alteration of the information under our control. While there is no such thing as “perfect security” on the Internet, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We will take all responsible steps to insure the safety of your personal information. Your data is stored through a 3rd party shopping cart's data storage, databases and the general application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then our shopping cart stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
6. OTHER WEB SITE; LINKS
Our Site may contain links to other websites. The Company is not responsible for the privacy practices or the content of such websites.
7. OPT OUT
You may opt out of receiving communication from our partners, and from us, by sending an email to marketing@turnupgear.com. You may also unsubscribe by clicking the “unsubscribe” link located in any marketing mail sent from us.
8.CHILDREN
Turnupgear.com and Livetheturnup.com is for adult use only. If you are under age 18, please leave the site.
Join the Program here
All Promoters will be given a personal code that can be used at check out in the coupon code box on our website. Customers who use this code will receive 7% off their purchase total or give them free shipping. Additionally the owner of the code will receive their choice of either 8% cash commission or 20% store credit of the purchase total. All cents will be carried over to the next redemption until it equals a dollar amount. Your Promoter code cannot be combined with any other discount codes or sale items unless otherwise stated.
Promoter pay outs will occur once a month on the last day of the month. All Promoters will receive a $10 cash or $15 store credit bonus for every 10 purchases made with their Promoter code. Cash Payments will be received either by a mailed check or via PayPal. After 3 months your account will be automatically re-evaluated for a commission raise and additional benefits. However promoters are entitled to manually request a re-evaluation every 1 and a half months.
Should additional benefits be offered, they will be disclosed at time after re-evaluation occurs. If your account is not active for a consecutive 6 months your account will be suspended and you must manually reactivate it by sending an email to affiliate@turnupgear.com with your Promoter code as the subject. If a re-activation is not received within one months’ time of suspension your account will be rendered void. If you choose to open a new account after your current one has become void you are not entitled to previously earned benefits.
You agree to receive regular emails from turnupgear.com including weekly status updates.
You will be assigned an account manager you can email or call directly. If you have any questions, problems, want to request an account evaluation, or just want to know your current progress for the month that is who contact.